How do I track my order?
You can track your order online by copy the tracking number we provide via email and paste it to our tracking link. You can also check the status of your order by calling us at 1-256-962-1610. Please have your Order Confirmation Number available.
How does free standard shipping work?
Free standard shipping applies to orders over $499. Orders will take 1-3 business days to process (plus an additional day if placed on weekends or holidays), and may arrive in multiple packages. Please allow an additional 4-8 days for orders requiring alterations. Excludes gift center purchases.
How does free return shipping work?
We offer free standard shipping on all online returns within 30 days. All returns must be accompanied by the packing slip, and any refunds will be made in the original form of payment. Please allow 10 business days for processing your return once we receive it. See more Return Policy.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes through USPS shipping.
Do you ship to APO and FPO addresses?
At the moment it is not available.
What are my shipping options and charges?
The rates below apply to U.S. domestic orders.
- $4.99 USPS First Class Package
These shipping fees are based on shipping options and include handling and processing costs. In addition to the shipping timelines, orders take 1-3 days to process (plus an additional day if placed on weekends or holidays), and may arrive in multiple packages. Please allow an additional 4-8 days for orders requiring alterations. Free standard shipping offers for customers who are not loyalty members are based on the subtotal of your order (before taxes). When you check out, you will be able to see exactly how much you are being charged for your shipment, and approximate “get it by” delivery dates.
Transit, Handling & Order Cut off Time Domestically:
In general, domestic shipments are in transit for 4 – 8 days (Tuesday to Saturday). The order cut-off time will be 06:00 PM Eastern Standard Time (New York). Domestic order handling time is 2 – 3 business days (Monday to Saturday).
Address: 556 S Main St, Frankenmuth Michigan 48734, United States
Phone: +1 256-962-1610